Return Policy:
As collectors, we know that there is nothing like holding a knife in your hand prior to purchasing it. We meticulously inspect each knife prior to offering it for sale on KnifePurveyor Inc. You may return any knife purchased from KnifePurveyor Inc. within two (2) days of receipt for a full refund. Shipping and insurance charges are not refundable. Merchandise must be returned in the same condition as when it was sold. Items found to be damaged or used will not be accepted or credited for return or exchange. Please contact us at (919) 295-1283 before returning any items. No exchanges or returns will be accepted after the two (2) day inspection period.
We require that your return shipping include full insurance and signature confirmation. Please indicate the reason for your return and include the paperwork originally supplied. Be sure to include the sheath or case and securely package the knife for return. Knives shipped without a signature required are not KnifePurveyor.com’s responsibility.
We are unable to provide refunds in the event that any returns are seized or confiscated by customs or any other agencies.
Shipping Address:
Michael A. Donato
600-104 Dr. Calvin Jones Hwy
Wake Forest, NC 27587
U.S.A.
Damage or Discrepancy in Shipments:
Complete customer satisfaction is our goal with every purchase made with us. Each knife is carefully inspected and securely packed prior to shipping. If there are any problems with your order, please contact us within 24 hours of receipt at (919) 295-1283.
KnifePurveyor Inc. will not be responsible for any claims made after 24 hours. For insurance purposes in the instance where damage has occurred during delivery, please retain the entire package and its contents as well as the original packing materials for future inspection by the carrier.
Disclaimer:
Due to the nature and demand of one of a kind items being sold, orders taken over the phone will take precedence to orders received online or via email.
By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. KnifePurveyor Inc. assumes no responsibility for any harm or injury resulting from the sale, trade, use, or handling of any product purchased from us.
It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal, and international laws in regard to the possession, and or use, of any item purchased from KnifePurveyor Inc.
It is also the responsibility of the buyer to pay any duties, taxes, or fees associated with importing purchased items from KnifePurveyor Inc. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
KnifePurveyor Inc.’s shipping liability terminates upon delivery of the ordered item(s) to the shipping address provided by the buyer.
Product pricing and availability are subject to change without notice. KnifePurveyor Inc. is not responsible for printing or typographical errors.
Order Agreement:
Due to the nature and demand of one of a kind items being sold, orders taken over the phone will take precedence to orders received online or via email.
Once your submitted order has been received we will contact you regarding the availability of the item(s) and the total cost.
The total cost will include the shipping and handling charges and (Optional) insurance charges. We strongly recommend that you purchase the shipping insurance, otherwise your shipment will not be insured. It is calculated at the following rate: the charge is 2% of the subtotal value. Sales tax is collected on orders when required.
Payment Options:
We accept Personal Checks, Business Checks, PayPal (a 5% Processing Fee will be added to your order total when paying via PayPal), Zelle, Venmo, Wire Transfers, United States Postal Money Orders and Western Union payments. Personal checks may take up to 10 business days to clear before the item(s) is shipped. We do not accept Credit Card Payments nor do we accept PayPal “Friends and Family”.
For International orders, Bank Transfers, Zelle, Venmo, and Western Union are the only payment options.
Layaway Program:
For your convenience, we offer a Layaway program with No Fees, No Interest, and No Penalty for early payoff. The following are the terms:
1. We accept Zelle, PayPal (a 5% Processing Fee will be added to your order total when paying via PayPal), United States Postal Money Orders, Wire Transfers and Personal Checks. Personal checks may take up to 10 business days to clear before the item(s) is shipped. We do not accept Credit Cards nor do we accept PayPal “Friends and Family”. For International orders, Bank Transfers and Western Union are the only payment options.
2. Payments made during the layaway program are non-refundable.
3. The total cost will be divided into 4 payments of (25%) of the total selling price (to include applicable sales tax and shipping fees). The initial payment will be due/paid at the time of purchase.
4. Thereafter, 3 equal payments of Twenty Five percent (25%) are due thirty (30) days apart with the balance due before ninety (90) days have elapsed. (A payment schedule will be provided upon purchase)
5. It is the customer’s responsibility to ensure payments are made/received on time.
6. You may pay in full at any time prior to the 90-day payment schedule. with no early pay off penalties.
7. Failure to make the payments within the structured time period may result in forfeiture of deposits and the knife may be relisted for sale.
8. All sales are final and knives can only be returned if defective (no other returns will be accepted)
Disclaimer of Warranty:
Knifepurveyor Inc. makes no representations or warranties of any kind. As long as the knives are used properly; and the maker is still making knives, most knife makers guarantee their work. Natural handle materials such as wood, stag, ivory, pearl and bone are not covered by the knife makers’ guarantee. These natural materials may crack, discolor or shrink due to a change in age, humidity or temperature.
Consigning Your Knives:
Acknowledging that collector’s tastes change we offer a consignment and trade-in program to meet our clients needs. In both cases the knives need to be in new and unused condition. Most of the knives sold by KnifePurveyor Inc. are new from the maker and we frequently sell knives on consignment from collectors and makers alike.
Knives on consignment must be held by KnifePurveyor.com Inc. when listed on our site. They must also be priced competitively (based on the condition and current market value) in order for them to be listed for sale on KnifePurveyor Inc. When a consignor ships a knife or knives to KnifePurveyor Inc. they agree to give permission to KnifePurveyor Inc. to sell and store their knife or knives. When shipping a knife to KnifePurveyor Inc., please ship it FedEx Standard Overnight with signature required upon delivery or 2nd Day via FedEx with a signature required upon delivery. KnifePurveyor Inc. assumes no responsibility for knives that are shipped without a signature required upon delivery.
A KnifePurveyor Inc. Consignment Agreement signed by the consignor must be in KnifePurveyor Inc. possession before the consignor ships his or her knives to KnifePurveyor Inc. KnifePurveyor is not responsible for consignment knives that are not covered under a consignment agreement.
On consignment knives there is an upfront fee of $50.00 which covers the photography, market analysis, insurance and listing process. There is a 25% commission on all consignment knife sales. If you choose to use the proceeds from the consignment sale to purchase another knife from KnifePurveyor Inc., the fee for the commission will be adjusted to 20%. In the instance where a consignor who initially agreed to spend the proceeds back with KnifePurveyor Inc. changes his mind then the commission reverts to 25%. Typical processing time to list your knives live on the website is 4 weeks from receipt.
Payouts from consignment knife sales are processed through Bank of America Bill Pay at the end of the month that the sale was finalized on. A paper check is snail-mailed from Bank of America to the address on your consignment agreement. Typically this process takes anywhere from 7 to 10 days to receive the check. The check will arrive in an envelope with “Payment Enclosed” printed on it. This may look like a solicitation, please do not discard it for it is your payment!
Expedited payment options are available for a fee of $25 dollars per transaction. This amount will be deducted from your total payout.
If you wish to consign a knife, please Submit Your Knife(s) here
Knives must be held by KnifePurveyor Inc.
Shipping Address:
Michael A. Donato
600-104 Dr. Calvin Jones Hwy
Wake Forest, NC 27587
U.S.A.
office: (919) 295-1283
email: info@knifepurveyor.com
At KnifePurveyor Inc. we meticulously inspect each knife prior to offering it for sale. Due to our high standards, not all of the knives we receive will be accepted for consignment. During the knife consignment inspection process, KnifePurveyor Inc. reserves the right to deny acceptance of any knife for any reason. Knives that do not meet our standards will be returned fully insured for the value of the knife via FedEx Standard Overnight or FedEx 2nd Day with a signature required upon delivery (unless otherwise specified) at the collector’s expense. A handling and process fee will also be charged on all returned knives.
Trade in Policy:
Trading knives is another option which will allow a collector to upgrade his or her collection. If you are interested in trading a knife please e-mail us a picture of the knife, its specs and the knife which has piqued your trade interest.
Each trade will be individually assessed and evaluated. Due to the complexity of trading knives, unfortunately not all trade offers will come to fruition.
Please e-mail us if you are interested in trading-in a knife at info@knifepurveyor.com .
Please call Michael directly at (919)295-1283, if you have questions about these policies.
Contact Information
Michael A. Donato
600-104 Dr. Calvin Jones Hwy
Wake Forest, NC 27587
U.S.A.
Showroom Hours:
Monday through Friday
10:00AM – 5:00PM EST
By Appointment Only
Phone Hours:
Monday through Friday
10:00AM – 5:00PM
(US Eastern Time)
office: (919) 295-1283
email: info@knifepurveyor.com
Emails are always welcome.